Refund policy

1. Overview Our primary goal is to ensure customer satisfaction. If you encounter any issues with your order, please review our return policy below to understand your options.

2. Eligibility for Returns

  • Returns are accepted if the item is damaged, defective, or significantly not as described.

  • You must submit a return request within 15 days of receiving the item.

  • The item must be unused, in its original condition, and include all original packaging.

3. Return Process

  1. Contact Us: Submit a return request via email or our online contact form, providing your order number, a description of the issue, and supporting photos if applicable.

  2. Approval: Once your request is reviewed and approved, we will provide instructions for returning the item.

  3. Shipping the Item: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., incorrect or defective item).

  4. Refund or Replacement: After receiving and inspecting the returned item, we will process your refund or send a replacement.

4. Refunds Refunds will be issued to the original payment method within 14-30 business days of approving the return. Please note:

  • Partial refunds may be issued if the item shows signs of use.

  • Shipping fees are non-refundable unless the return is due to our mistake.

5. Disputes and Buyer Protection If you encounter any unresolved issues, you are eligible to file a dispute within the 15-day return period. We will work with you and our suppliers to ensure a fair resolution.

6. Contact Us For further assistance, please reach out to our customer service team at:

Thank you for shopping with us. Your satisfaction is our priority!